Warranty Information

The satisfaction of customers who have purchased Wilson products is our top priority.
We want you to enjoy the performance of the equipment we offer for many years to come.
In thanking you for your confidence in our authorized sales network, you receive our warranty commitment as follows:

10

Years
warranty

on Wilson passive loudspeakers*

 (*) Promotional warranty – check terms and conditions.

2

Years
warranty

subwoofers, wireless speakers, and accessories

The product is warranted under the terms of the warranty card issued by the distributor in the country of purchase. Details are available upon request from the staff of the store where the product was purchased.

Please be advised that effective product registration can only be made if the equipment was purchased from an authorized Wilson dealer and you have proof of purchase and a completed warranty card.

We reserve the right to make changes without prior notice.

Service Center

We are committed to making your access to Wilson service as hassle-free as possible and your experience with us a pleasant one, no matter what the circumstances.

For your convenience, we are expanding our service network in countries where Wilson products can be purchased.

Below is information relevant to the language version of our website that you have selected. If you are unsure or unable to select your language of choice, please contact our Central Service Department.

SERVICEU
02-873 Warsaw
Kurantów Str. 34
tel. 22 331 55 33
e-mail: service@serviceu.eu

For inquiries regarding equipment repairs only, please contact us by e-mail or telephone from Monday to Friday from 9:00 am to 5:00 pm.

Note: Before sending, please make sure that a copy of the proof of purchase is attached to the equipment. It is also advisable to include the original warranty card received with the purchased Wilson product.

Repair Claim

The recommended way to report equipment for repair is to use the intermediary of the point of sale where the equipment was purchased. Contact the store for further instructions.

If you do not have the opportunity to report a product failure at the place of purchase, please contact our Service Center. Properly report the equipment for repair at the Service Center should begin by completing the Repair Request Form.

It A59ging, the risk of damage during transport is borne by the claimant.
Advice: If you prepare the speaker packaging yourself, please secure the drivers putting on the grille and use piece of cut sturdy carton to cover this sensitive part. Use a couple of layers of bubble wrap around the full cabilet. Then either use proper size ready carton box or thick carton sheets to cover securely the cabinet from all sides and wrap it with packaging film.

First contact our Service Center and fill out the Service Request Form. Our service technician will instruct you on possible ways to get your product to us depending on where you are located.

Products for post-warranty repair shall be delivered by the Customer to the Service Center at his own expense and transportation risk.

Before sending, please make sure that a copy of the proof of purchase is attached to the equipment. It is also advisable to enclose the original warranty card received with the purchased Wilson product.