Terms and conditions and Privacy Policy

TERMS OF SERVICE FOR PROVISION OF ELECTRONIC SERVICES AND SALES USING REMOTE MEANS OF COMMUNICATION

The wilson-hifi.eu internet shop is operated by:
Audio Video Design Sp. z o.o. with its head office in Warsaw, at ul. Kurantów 34, (02-873) Warsaw, tel.: (22) 331 55 55, entered into the commercial register of the of the National Court Register held by the District Court for the capital city in Warsaw, 13th Commercial Department of the of the National Court Register under KRS number 0000141174, NIP number: 526-10-36-502, REGON number: 011254203, with initial capital of PLN 105,000.00 paid up in full (hereinafter: the “Service Provider“).

 

1 Definitions

 Terms used in the ToS shall be understood to mean the following:

  1. Warehouse–central warehouse located in Warsaw (02-873), at ul. Kurantów 34, where orders placed by customers are picked.
  2. wilson-hifi.eu Internet Shop – an internet shop operated by the Service Provider, available at the following address: www.wilson-hifi.eu
  3. Customer – a natural person, with full or limited legal capacity to act, legal person or organisational unit without a legal personality, but one which has the legal capacity to use the wilson-hifi.eu Internet Shop and which, in particular, makes purchases therein.
  4. Consumer – a physical person performing a legal transaction not directly associated with its business or professional activity and a natural person, who performing transactions associated with the conducted business or professional activity, also acts for a purpose not associated with the said activity and that purpose prevails.
  5. Basket– a function at the wilson-hifi.eu Internet Shop, where the products presented for purchase are visible to the Customer and it is possible to determine and modify information pertaining to the order, including the quantity of products, delivery address, invoice details, to select form of payment and delivery method. The Basket also has a facility for entering discount codes.
  6. Discount Code – a special series of numbers or characters, which entitles a Customer and/or a Brick and Mortar Shop Customer to receive a discount on Products.
  7. Order – a Customer’s declaration of will expressing a direct intention of concluding a remote Sale agreement via the Internet Shop defining the type and quantity of Products.
  8. Product Website – the wilson-hifi.eu Internet Shop website, which includes information pertaining to the available Products.
  9. Entity Facilitating Payments – an entity which cooperates with the Service Provider in the form of an intermediary in facilitating payments made using a debit or credit card or a bank transfer.
  10. Customer Service Centre– Customer Services available on +48 22,331 55 55 or via e-mail: wilson@wilson-hifi.eu
  11. ePrzelew– a service within the scope of which the Internet Shop is able to easily accept online payments in the form of direct transfers. A Customer making a purchase in the internet shop, selects one of the available online payment methods and is redirected to their on-line banking facility. After logging in, the Customer is presented with a bank transfer form already populated with the right amount, transfer title and recipient’s details. Once accepted, the Customer is redirected to the shop’s website.

 

 2 General provisions

  1. The Terms of Service defines the terms for using the wilson-hifi.eu Internet Shop, placing orders for the presented products, delivery and collection of products ordered by the Customers, payment for products, Customer’s right to cancel an order, withdraw from the agreement as well as the procedures for making and processing complaints. The following are necessary to use the wilson-hifi.eu Internet Shop, browse the products presented therein and order the products:
    1. a computer with internet access as well as an internet browser, which satisfies the following minimum technical requirements:
      1. Internet Explorer ver. 8.0 or later with ActiveX, JavaScript and Cookies enabled, or
      2. Mozilla Firefox ver. 3.5 or later with ActiveX, JavaScript and cookies enabled, or
      3. Google Chrome ver. 16.0 or later with ActiveX, JavaScript and cookies enabled, or
      4. Opera ver. 10.0 or later with ActiveX, JavaScript and cookies enabled, or
      5. Safari ver. 6.0 or later with ActiveX, JavaScript and cookies enabled, or
      6. minimum screen resolution 1280 x 800 pixels,
      7. to open downloaded documents software for previewing PDF files is required, such as Adobe Reader
    2. or a mobile device (tablet or telephone) with internet access which satisfies the following minimum technical requirements:
      1. Android system ver. 2.3 or later, or
      2. iOS system ver. 6.0 or later, or
      3. Windows Phone system ver. 7.0 or later
      4. minimum screen resolution: 480×800 pixels.
    3. an active e-mail accounts.
  2. The Customer has the right to and is obligated to use the wilson-hifi.eu Internet Shop only in accordance with its intended use. The Customer shall not provide unlawful content to the Service Provider via the Shop.
  3. The Service Provider shall not be liable in the broadest scope permissible under the law for any disruptions or interruptions in the functioning of the wilson-hifi.eu Internet Shop attributable to force majeure, incompatibility of the Internet Shop with the Customer’s technical infrastructure and unauthorised actions on third parties.
  4. Customers do not need to register in order to browse the content and range of products available at the wilson-hifi.eu Internet Shop, and its use is free of charge.
  5. A registration is not required to submit orders for the products presented in the wilson-hifi.eu Internet Shop.
  6. Credit card transactions and fast internet payments are settled through the intermediary of PayU SA with its head office in Poznań, 60-166 Poznań, at ul. Grunwaldzka 182, national payment institution, supervised by the Polish Financial Supervision Authority, entered into the Payment Services Register under number IP1/2012, entered into the commercial register held by the District Court in Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000274399, with initial capital of PLN 4,944,000, paid up on full, with NIP tax identification number: 779-23-08-495, REGON number: 300523444.

 

3 wilson-hifi.eu Internet Shop use terms

  1. The Service Provider undertakes to provide services via the Internet Shop within the scope and subject to terms as defined in the present Terms of Service.
  2. Any identified irregularities in the functioning of the wilson-hifi.eu Internet Shop may be reported to the Service Provider through the Customer Service Centre.
  3. Customers may submit product complaints in accordance with the provisions of § 8 in the present ToS. Complaints shall be processed within 143 days of their receipt.

 

 4 Product Information

  1. The presented information on the products part of the wilson-hifi.eu Internet Shop range of products are provided in Polish zloty and include the applicable VAT.
  2. Product prices do not include the cost of delivery to a Customer, which depend on the selected method for delivering ordered products to the Customer, order value and are quoted in the Basket during delivery method selection.
  3. The product order total price, including product prices and delivery costs is quoted in the basket before the Customer confirms their order.
  4. The Service Provider reserves the right to change product prices at any time, including to engage in and terminate special offers and sales, whereas these changes do not affect orders placed before the change in price, terms of special offer or sale.
  5. Wilson-audio.eu Internet Shop special offers are not cumulative, unless the terms of the given special offer dictate otherwise.

 

5 Handling orders

  1. Customers may place orders for products available from the wilson-hifi.eu Internet Shop range of products 24/7.
  2. The Service Provider only handles Orders with a Polish delivery address.
  3. To place on order in the wilson-hifi.eu Internet Shop follow these steps:
    1. Select a product using the “Details” button in order to display detailed product information and then press the “Add to basket” button;
    2. Select product delivery method;
    3. Whilst placing an order, the Customer may enter a Discount Code if one was made available through a shop advertisement, newsletter or other sources which the Service Provider uses to for special offers;
    4. Enter the order recipient’s details and address to which the product is to be delivered, invoice details of the Customer require a VAT invoice, contact telephone number for the courier as well as an e-mail address;
    5. The Customer may enter comments pertaining to the order in the “Comments” field. The information entered in this field will be sent to the Customer Service Centre together with the order;
    6. Click the “Confirm purchase” button in the order summary window – this is tantamount to undertaking to make the payment in a manner acceptable by the wilson-hifi.eu Internet Shop. The above also applies to cash on delivery payments.
  4. The Customer pays for the ordered products according to their selected payment method: cash on delivery, bank transfer.
  5. For advance payments, use one of the acceptable forms of payment. The ordered product may be delivered to the Customer according to their selected delivery option:
    1. By courier to an address specified by the Customer in the order;
  6. The Service Provider does not provide wholesale services and reserves the right to limit the quantity of a given product ordered in a single Order.
  7. A Customer placing on Order is tantamount to submitting on offer to conclude a sales agreement for the ordered product.
  8. The Service Provider reserves the right to restrict the available delivery and payment methods depending on the selected product and quantity thereof. If such a restriction is applicable, the Service Provider shall inform the Customer of this fact before Order confirmation.
  9. If the ordered product is not in the Warehouse or the Customer’s order cannot be performed due to other reasons within the time designated for the performance of an Order, the Service Provider shall immediately inform the Customer of this fact by sending an e-mail message to the address specified by the Customer in the Order, or by telephone to the number specified by the Customer.
  10. If the ordered product is not in the Warehouse or the Customer’s order cannot be performed due to other reasons within the time designated for the performance of an order, the Company shall immediately inform the Customer of this fact by sending an e-mail message to the address specified by the Customer in the order, or by telephone to the number specified by the Customer within the deadline as prescribed by the applicable provisions of law.
  11. In a situation where the performance of a part of an order shall not be possible, the Service Provider shall offer the following solutions to the Customer:
    1. Cancellation of the entire Order – if the Customer opts for this option the Service Provider shall be released from the obligation to perform the order;
    2. Partial Order performance and cancellation of that part, the performance of which is not possible within the designated time frame – if the Customer opts for this option the Service Provider shall be released from the obligation to perform the undelivered part of the order;
    3. Split of the Order and determination of a new time schedule for the performance of that part, in relation to which the performance is not possible within the time frame as determined initially – f the Customer opts for this option, dispatch of products shall be split into a number of separate bathes and the Customer shall not be liable to pay any additional costs on that account over and above the costs initially specified for the performance of the Customer’s entire Order.
    4. In the Customer fails to select any one of the options specified in item 11 of the present paragraph for the performance of an Order, the Service Provider shall deliver those products to the Customer which can be delivered within the specified time frame and the remaining part of the order shall be cancelled. The Customer shall be informed of this via the e-mail address provided in the Order. The Customer may withdraw from the agreement within the scope in which it was performed in accordance with the terms as set forth in ToS § 11;
    5. If it is not possible to contact the Customer for reasons not attributable to the Service Provider in a situation as described in item 10 of the present paragraph or of the Customer fails to make a decision, the Service Provider reserves the right to cancel the entire Order;
    6. If an Order is cancelled and the Customer has already paid for it, the Service Provider shall refund the amount paid by the Customer pursuant to terms as referred to in ToS § 12.
    7. If the Customer provides incorrect details, and in particular an incorrect delivery address, the Service Provider shall not be liable for a failure to deliver or late delivery within the maximum scope as prescribed by the law.

 

6 Forms of payment

  1. The following payment options are available:
    1. Before collecting the ordered product – payment in advance – by bank transfer of bank card which uses a payments system which the Service Provider accepts at the given time;
  2. Upon collection of the ordered product at an address indicated by the Customer – in cash (“cash on delivery”). Maximum cash on delivery order: 6500 zł.
  3. An Order shall be processed further once the Service Provider receives payment confirmation from the entity facilitating payments of once a cash on delivery order has been appropriately confirmed.
  4. A Customer may pay for an Order in advance by bank transfer or using a credit card.
  5. A Customer may not partially pay for the order in advance and then pay the reminder in delivery.
  6. A Customer is entitled to use a valid Discount Code received from the wilson-hifi.eu Internet Shop or another entity which works with the Service Provider. Discount Codes are valid up to their expiry date. After the expiry date, the Code is not active any longer and cannot be used.
  7. A Discount Code may not be exchanged for a cash equivalent.
  8. A discount code cannot be combined with any other Discount Code or any other special offer, unless the terms of a given special offer dictate otherwise.

 

 7 Order processing period

  1. The order processing period shall be shown in the Basket when placing an Order and confirmed in an e-mail message sent to the Customer. The content of the e-mail message shall constitute an order acceptance confirmation. The Customer may also arrange the delivery date with a Service Provider member of staff in advance by telephone.
  2. The Service Provider makes every effort to ensure the shortest possible lead time and uses authorised and reliable means to deliver the products. In most cases, depending on product availability, unless agreed otherwise with the Customer, an Order may be prepared for despatch on the working day following Order confirmation date. Availability of products is indicated in the product’s detailed description (real time), facilitating placement of products in the Basket.
  3. An ordered product may be delivered to the indicated Customer’s Polish address by courier.
  4. Costs of delivery are as follows:
    1. Regardless of the order size or payment methods, all deliveries are free of charge.
  5. A Saturday courier delivery service is not available, unless otherwise arranged with the Service Provider.

 

8 Complaints

  1. A consumer has the right to submit a complaint within 24 (twenty four) months of the goods issue date.
  2. The Service Provider shall respond to a received complaint within 14 (fourteen) calendar days and shall inform the Customer regarding its decision.
  3. A claim encompassing the remedy of a defect or a replacement of a sold item with an item free from defects expires after a tear starting from date on which the defect was found.
  4. For the Company to process a complaint, the Customer has to provide the product subject to the complaint together with a proof of purchase and a completed complaints forms.
  5. If a sold item is defective (not in accordance with the agreement), the Customer may demand a repair (remedy of the defect), replacement with a new item free from defects, a price reduction or money back (withdrawal from the agreement).
  6. The Customer may nor withdraw from the agreement of the defect is minor.
  7. If the Customer is also a consumer, then they decide whether to demand a repair or a replacement, unless it is impossible to bring the products into compliance with the agreement in a manner chosen by the buyer or would entail excessive costs as compared to the manner suggested by the seller.
  8. If a complaint is accepted, the Service Provide, in accordance with the Customer’s demands shall repair or replace the product subject to the complaint or reduce the price or make a refund within 14 (fourteen) days of the complaint acceptance date.
  9. In the event of objections as to the manner for handling a complaint, a consumer may:
    1. File a petition to the consumer court by the Trade Inspection (free of charge);
    2. Use Trade Inspection mediations service (free of charge);
    3. Approach the Consumer Rights Spokesman (free of charge);
    4. File a claim with a general court.
  10. A Customer purchasing a product for a purpose associated with its professional or business activity is entitled to make a complaint is accordance with the applicable provisions of law, without prejudice to the Service Provider’s liability on account of implied warranty limited to the amount which the Customer paid the Service Provider for the given product.

 

9 Implied warranty and guarantee

  1. The wilson-hifi.eu Internet Shop shall deliver the ordered products to the Customer free from defects, i.e. in accordance with the description on the shop’s website.
  2. The products available from the Service Provider are covered by the seller’s or distributor’s implied warranty pursuant to the terms as set forth in the attached guarantee card. Unless stated otherwise, the standard implied warranty period for the products available from the wilson-hifi.eu Internet Shop is 24 months from date of purchase. Independently from the seller’s implied warranty, some products may be additionally covered by the manufacturer’s guarantee, the precise terms of which are specified on the guarantee document attached to the given product. Exercising the rights stemming from the manufacturer’s guarantee does not affect the rights stemming from the implied warranty.
  3. In the event of non-compliance of the product with the agreement, the Customer may exercise their rights stemming from the implied warranty or guarantee. In such a case, a claim should be made pursuant to ToS § 8.

 

10 ORDER CANCELLATION AND WITHDRAWAL FROM THE AGREEMENT

  1. A Customer may cancel a confirmed Order by contacting the Customer Service Centre as long as the products have not been prepared for dispatch yet.
  2. Pursuant to the provisions of The Consumer Rights Act of 30 May 2014, Article 27, a consumer may withdraw from a sale agreement concluded for a product purchased in the wilson-hifi.eu Internet Shop without stating a reason within 14 calendar days of receiving the product.
  3. A Consumer shall be liable for any decreases in the value of items as a result of the use thereof in a manner exceeding that necessary to determine the nature, properties and functioning of the item and is obligated to refund any costs arising on that account to the Seller.
  4. A consumer is not entitled to withdraw from the agreement under the following agreements:
    1. for the provision of services, if the business performed the service in full upon a clear consent by the consumer, who was informed prior to the provision of the service that once the service has been provided they forfeit the right to withdraw;
    2. where the subject of the agreement is the provision of a non-prefabricated item, to the consumer’s specification or one used to satisfy their particular individual needs;
    3. where the subject of the agreement is the provision of an item in a sealed packaging, which once opened may not be returned due to health protection reasons or for hygiene related reasons if the packing was opened after delivery;
    4. where the subject of the agreement is the provision of items which after delivery, due to their nature, are irreversibly combined with other items;
    5. where the consumer clearly demanded for the entrepreneur to travel to them in order to perform an urgent repair or maintenance; if the entrepreneur additionally also provides services other than those which the consumer demanded or supplies items other than spare parts required to perform the repair or maintenance, the consumer shall be entitled to right to withdraw from an agreement with reference to those additional services or items;
    6. where the subject of the agreement is the provision of audio or video recordings or computer programmes supplied in a sealed packaging, if the packaging is opened after delivery;
    7. for the supply of digital contents, which are not saved on a physical data storage device, if the delivery began upon a clear consent from the consumer before expiry of the agreement withdrawal period and after they are informed by the entrepreneur of their loss of the right to withdraw from the agreement.
  5. For a Customer to withdraw from an agreement, a written statement has to be submitted within the deadline specified in section 2 of the present paragraph. The Service Provider shall refund the amount paid to the Customer, i.e. the Product price and the standard delivery cost within 14 calendar days from the date the statement is submitted and the order item is returned.
  6. The Service Provider shall not accept “cash-on-delivery” packages and shall not be liable for any costs associated with such consignments.
  7. The Customer bears the costs of returning the product as a result of a withdrawal from an agreement.
  8. In the event of a withdrawal from an agreement and a failure to collect a cash-on-delivery shipment, the Customer shall be obligated pursuant to Article 34 par. 2 of the Consumer Rights Act to return the actual and direct costs of the return delivery.
  9. A sample agreement withdrawal form is available here: https://wilson-hifi.eu/formularz-odstapienia.pdf

 

 11 Refund of paid amounts

  1. The amounts paid by the Customer shall be refunded within 14 (fourteen) calendar days if:
    1. An order is cancelled;
    2. The product is returned due to a withdrawal from the agreement;
    3. A complaint is accepted and it is not possible to repair the faulty product or replace with a new one.
  2. The Service Provider shall refund the amount paid by the Customer:
    1. To the Customer’s bank account associated with the credit card or debit card if the order was paid for in advance by bank transfer or credit card or cash-on-delivery;
  3. The amount refunded to the customer in the event of a withdrawal from the agreement (for advance payments) and a failure to collect the goods sent to the Customer shall be calculated by deducting the direct cost of returning the items, which pursuant to Article 34 par. 2 of the Consumer Rights Act and § 11 of the present ToS the Customer is liable for.

 

12 Special offers and sales

  1. Information may be provided on the wilson-hifi.eu Internet Shop website on special offers reducing the Product price which shall be defined each and every time on the page of the applicable item.
  2. The products available in the Sales tab are products, for which the price has been reduced because:
    1. A product may be from an older series;
    2. The Shop or the Distributor will no longer stock that product;
    3. It is an ex-display product.
  3. A special offer may require a discount code to be entered when placing an order, then the reduced price will not be shown on the product page but when confirming the Order in the Basket.
  4. Special Offers mat not be combined with other special offers at the wilson-hifi.eu Internet Shop with the exception of situations where it is explicitly permitted.
  5. If a Customer orders a set which is subject to a special offer, cancellation of the order as referred to in § 11 may only apply to the entire set subject to the special offer.

 

13 Used electronic equipment

  1. The Service Provider represents that in accordance with the Used Electronic and Electrical Equipment Act of 29 July 2005 (Journal of Laws 2013, item 1155 as amended), the user of equipment designed for use in households is obligated to hand over used equipment to collectors of used equipment of this type. In selling equipment designed for household use, a retail seller is obligated to accept, free of charge, used equipment in quantities not exceeding the sold new equipment, if the used equipment is of the same type.
  2. Pursuant to the above legal regulations, when purchasing electronic and electrical equipment at wilson-hifi.eu Internet Shop:
    1. The Customer may hand over used electronic and electrical equipment in quantities not exceeding the sold new equipment, if the used equipment is of the same type, by delivering it at their own cost to the Warehouse.
    2. Information pertaining to other collections points for used household electronic and electrical equipment operating within the given commune [gmina] are available from the commune authorities, on websites of the appropriate authorities or from other sources used by the given commune.

 

14 Final provisions

  1. Product information presented on the wilson-hifi.eu Internet Shop website do not constitute an offer in the understanding of the Civil Code.
  2. The Service Provider shall make every effort to ensure that product information reflects the actual state and functions of all products. At the same time, the Service Provider reserves the right to make typographical errors in the description of products. Product images are only guideline and are used to present the given models indicated therein.
  3. All product names used on the wilson-hifi.eu Internet Shop website are used for identification purposes and may be protected and reserved pursuant to the provisions of law.
  4. The Service Provider shall not be liable for any possible technical problems of possible technical limitations, including data transfer speeds, which might occur in computer hardware, end device, ICT system or telecommunications infrastructure used by the Customer and which prevent the Customer from correctly using the wilson-hifi.eu Internet Shop.
  5. The Service Provider shall not be liable for any consequences of the Customer using the wilson-hifi.eu Internet Shop in a manner contrary to the applicable law, the present ToS or adopted practice within this scope.
  6. The Service Provider reserves the right to suspend or terminate the provision of services at the wilson-hifi.eu Internet Shop, and in particular if the technical base requires maintenance or expansion, as long as that does not infringe Customer rights.
  7. In matters not regulated by the present ToS, the provisions of the Polish law shall apply and in particular the provisions of the Civil Code, the Act of the Particular Terms for Consumer Sales and on an amendment to the Civil Code, Act on the Protection of Some Consumer Rights, Consumer Rights Act and the Act on Combating Unfair Market Practices.
  8. Any possible disputes between the Customer who is not a consumer in light of the provisions of the Civil Code and the Service Provider shall, in the first instance, be settled amicable, and if that is not feasible then by a court with jurisdiction over the Service Provider’s head office.
  9. The Service Provider reserves the right to change the ToS for legal, organisational reasons of due to technical causes. A change to the ToS enters into force on the day a new version thereof becomes available on the wilson-hifi.eu Internet Shop website. Customer orders made before the new version of the ToS enters into force shall be performed subject to its previous provisions.
  10. The Consumer is entitled to use out of court methods for considering complaints and pursing claims. To make use of options for an amicable settlement to disputes pertaining to internet purchases, the Consumer may file a complaint through the ODR internet platform, available on http://ec.europa.eu/consumers/odr/.
  11. The Shop, within the scope of the performance of the agreement with the Buyer, is authorised to send an invitation to the Buyer’s e-mail address to complete a post-sale questionnaire. The questionnaire is used to obtain an opinion on the completed transaction. The Buyer may voluntarily complete the questionnaire.

 

 15 Privacy Policy

Thank you for your interest in our online store. Protecting your privacy is very important to us. In this privacy policy, you will find specific information about the ways we handle your data. The Controller of your data is: Audio Video Design Sp. z o.o., Kurantów 34, 02-873, Warszawa e-mail: wilson@wilson-hifi.eu

  1. Access data and hosting

You can access our website without providing your personal data. Whenever you access our website, our server automatically records only the so-called server logs, e.g. name of the requested file, your IP address, date and time of access, amount of transmitted data and your Internet service provider (access data), and it documents access to the page.

These data are analysed only in order to ensure that our website functions correctly and to improve our offering. In the context of interests, this is done in order to protect our legitimate interest, i.e. to correctly present our offering. All access data are deleted within seven days from the time you end your visit to the website.

Hosting services provided by an external service provider
As part of a data processing agreement, we have requested an external service provider to provide services relating to hosting and website presentation. All data that – as described in this privacy policy – have been collected when you used our website or when you provided data in dedicated forms in the online store are kept on the servers of this service provider. Processing on other servers is done only to the extent specified in this privacy policy.

This service provider has its registered office in an EU or EEA country.

  1. Collection and processing of data in order to perform the contract

We collect personal data when you provide them to us by placing your order or contacting us (e.g. using the contact form, chat or e-mail). Required fields are required because they concern data we need to have in order perform the contract or consider the matter you contact us about. If you do not provide them, we will be unable to finalise the order or contact you. The specific type of collected data depends on the forms in which the data are entered. We use the data you provide to perform the contract and reply to your enquiries. After the contract is performed, the processing of your data will be restricted, and after the lapse of the retention periods required under the tax regulations and the Accounting Act your data will be erased, unless you consent to their further use or unless we reserve the right to continue to use them where permitted by the law – of which you will be advised in this privacy policy.

  1. Transfer of data

In order to perform the contract, we transfer your data to the courier company in charge of delivery if it is necessary in order to deliver the goods you order. Depending on the payment service provider you choose when placing the order, we transfer the payment data collected for this purpose to the credit institution that processes the payment and, where necessary, to the payment service provider chosen by us or by you in order to process the payment. Some payment service providers collect data on their own if you create an account with them. In such cases, you should log in to your account with the payment service provider by entering your access data when you place the order. The privacy policy of the specific payment service provider will apply in such a situation.

Transfer of data to the courier company
If you provide your data to us when or after you place your order, including your e-mail address and phone number, we will provide them to the courier company so that it can contact you before delivering the order in order to give notice or arrange details of the delivery. This is done in order to protect our legitimate interest, i.e. to process your order quickly and correctly.

You may revoke this consent at any time by sending a relevant message to our contact address indicated in the section titled “Our company details and your rights” or by sending the message directly to the courier company to the contact address specified below. After you revoke your consent, we will delete the data you have provided for this purpose unless you give your express consent for continued use of your data for other purposes or unless we reserve the right to continue to use the data where permitted by the law – of which you will be advised in this privacy policy.

DHL Express (Poland) Sp. z o.o. ul. Wirażowa 37, 02-158 Warszawa

 

  1. Cookies and online analytics

We use cookie files to make our website more attractive and enable specific functions in order to display suitable products or for market research purposes. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum presentation of our offering. Cookies are small text files that are automatically saved on your terminal device. Some of the cookies we use are deleted after your browser session ends, i.e. after the browser is closed (so called session cookies). Other cookies are kept on your terminal device and can be used to identify your browser when you access the website again (persistent cookies). The retention time is indicated in the cookie settings of your browser. The browser can be configured to let you receive information about the use of cookies and decide whether you wish to accept or reject cookies in specific cases or completely. Browsers manage cookie settings in various ways. The help menu of your browser will include explanations on how to change cookie settings. They can be found under the following links:

Internet Explorer™: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: http://safari.helpmax.net/pl/ochrona-i-prywatnosc/usuwanie-plikow-cookie/
Chrome™: https://support.google.com/chrome/answer/95647?hl=pl&hlrm=en
Firefox™: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera™: http://help.opera.com/Windows/12.10/pl/cookies.html

If you do not consent to using cookies, the functionality of our website may be limited.

This website also uses so-called DoubleClick cookies for purposes of Google Analytics (see below) in order to identify your browser if you use other websites. The information generated automatically by the cookies, concerning your use of our website, is sent to the Google server in the USA and kept there. Since our website has active IP anonymisation, your IP address will be shortened before being sent further in EU Member States or in other states that are parties to the EEA Agreement. The full IP address is sent to the Google server in the USA and shortened there only in exceptional cases. The anonymised IP address sent by your browser as part of Google Analytics is not combined with other Google data.

Google will use this information to prepare a report on the activity on the website and to provide other services related to using the website. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum and efficient functioning of our website on the market. Google will provide the above-mentioned information to third parties if required by law or if the third parties process the data for Google.

Google DoubleClick is an offer of Google LLC. (www.google.com).
Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can deactivate DoubleClick cookies by clicking this link. You can also obtain information about the use of cookies and relevant settings on the website of the Digital Advertising Alliance. You can also configure your browser to let you receive information about the use of cookies and decide whether you wish to accept or reject cookies in specific cases or completely. If you do not accept using cookies, the functionality of our website may be limited.

Using Google (Universal) Analytics for online analytics
Our website uses Google (Universal) Analytics, a tool for online analytics developed by Google Inc. (www.google.com). In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum presentation of our offering. Google (Universal) Analytics uses methods that enable analysis of your use of the website, e.g. cookies. The information collected automatically, concerning your use of our website, is normally sent to the Google server in the USA and kept there. Since our website has active IP anonymisation, your IP address will be shortened before being sent further in EU Member States or in other states that are parties to the EEA Agreement. The full IP address is sent to the Google server in the USA and shortened there only in exceptional cases. The anonymised IP address sent by your browser as part of Google Analytics is not normally combined with other Google data.

Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can prevent the recording of data collected via cookies and concerning your use of our website (including your IP address) by Google and you can also prevent the processing of such data by Google if you download and install the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=pl

Alternatively, instead of installing the browser plug-in, you can also click this link to disable collection of data by Google Analytics at our website. A cookie opt-out file will then be saved on your terminal device. If you delete cookies, you will have to click the above-mentioned link again.

  1. Advertising with e-marketing tools

Google AdWords Remarketing
We use Google AdWords to promote our website in search results and on third-party websites. To this end, the so-called Remarketing cookie file of Google is automatically left on the terminal device of any user after visiting our website. This file is then used to display advertisements corresponding to your interests using a pseudonymous ID and based on the websites you visit. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum functioning of our website on the market.

Your data are processed further only if you give your consent to Google to associate your browser history and application use with your account and use the information from your Google account to customise the advertisements displayed on websites. If you are signed in to Google when you visit our website, Google will then use your data in combination with Google Analytics data in order to create and define lists of audiences for remarketing purposes on various devices. To do this, Google will temporarily combine your personal data with Google Analytics data to create audiences.

The Google AdWords Remarketing service is an offer of Google LLC (www.google.pl). Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can deactivate remarketing cookies by clicking this link. You can also obtain information about the use of cookies and relevant settings on the website of the Digital Advertising Alliance.

  1. Social media plug-ins

Using social plug-ins
Our website uses so-called social plug-ins (“plug-ins”) of social media websites.
When you display our website with such a plug-in, your browser will connect directly to Facebook, Google, Twitter or Instagram websites. The content of the plug-in is sent by the particular service provider directly to your browser and integrated with the website. Owing to such integration, the service providers receive information that your browser has displayed our website even if you do not have a profile or are not currently signed up with the particular service provider. Such information (including your IP address) is sent by your browser directly to the server of a particular service provider (some servers are located in the USA) and kept there. If you have signed in to a social media website, the service provider will be able to directly allocate your visit to our website to your profile on the particular social media website. If you use a particular plug-in, e.g. by clicking the “Like” button or “Share” button, relevant information will also be sent directly to the server of a particular service provider and kept there. This information will also be published on the particular social media website and will be displayed to the persons you added as contacts.
The purpose and extent of the collection of data and their further processing and use by the service providers, as well as the contact possibilities, your rights in this regard and the possibility of configuring settings to protect your privacy are described in the privacy policy of the service providers.

http://www.facebook.com/policy.php
http://www.addthis.com/privacy/privacy-policy
If you do not wish for social media website to allocate the data collected when you visit our website directly to your profile on the particular website, you will have to sign out from this website before you visit our website. You can also completely prevent the loading of any plug-ins on the website using suitable extensions compatible with your browser, e.g. script blocking using “NoScript” (http://noscript.net/).

Video plug-ins for YouTube
Contents of other service providers are integrated with this website. Video plug-ins for YouTube are provided by Google Inc. (“Service Provider”). The YouTube service is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google“).

Extended personal data protection has been activated for YouTube video materials available on our website. This means that YouTube does not collect and save information about the persons visiting the website, unless they start a video.
The purpose and extent of the collection of data and their further processing and use by the service providers, as well as your rights in this regard and the possibility of configuring settings to protect your privacy are described in the privacy policy of Google.

  1. Our contact details and your rights

You have the right to obtain free information about your personal data kept by us and the right to request that they be rectified or erased, that their processing be restricted as well as the right to data portability.

If you have any enquiries concerning the collection, processing or use of your personal data, rectification, blocking or erasing of data, or if you wish to revoke your consents to object to the use of specific data, contact the data controller:  Audio Video Design Sp. z o.o., Kurantów 34, 02-873, Warszawa e-mail: wilson@wilson-hifi.eu

You also have the right to file a complaint with the relevant supervisory authority.

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Right to object
If, in the context of interests, we process your personal data as described in this privacy policy in order to protect our legitimate interests, you have the right to object to the processing of your data for such a purpose – effective for the future. If the data are processed for direct marketing purposes, you may object at any time. If the data are processed for other purposes, you may object only on the grounds of your specific circumstances.

After you use the right to object, we will not continue processing your personal data, unless we demonstrate legitimate grounds for the processing that override your interests and rights or unless data processing is done for the exercise, enforcement or defence of claims.

This rule will not apply if data are processed for direct marketing purposes. In such a case, we will not continue processing your personal data for the above-mentioned purpose.

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